Return & Refund Policy

For the purposes of this Return and Refund Policy:

• "Company" (referred to as "we", "us" or "our") refers to NoReplay.
• "Vendors" are businesses, merchants, event organizers, artists, attendees and service providers who showcase their products and services through the Platform. These Vendors provide tickets, deals, discounts, and promotions accessible to consumers via the Platform.
• "Goods" refers to the items offered for sale on the Platform.
• "Orders" means a request by you to purchase Goods from us.
• "Platform" refers to the NoReplay website and application.
• "You" means the individual accessing or using the Platform, or the company or other legal entity on whose behalf such individual is accessing or using the Platform.

NoReplay is a platform that facilitates the sale of tickets and merchandise on behalf of Vendors. NoReplay is not the organizer, promoter, host, or operator of events listed on the Platform and therefore does not determine, approve, or process attendee refund and return requests.

All refund and return decisions are made solely by the relevant Vendor in accordance with their own refund policies and applicable laws.

1. Attendees seeking a refund or return for a ticket or merchandise purchase must submit their request directly to the relevant Vendor or Event Organizer through the Platform or any designated communication channels provided by the Vendor.
2. The Vendor shall be solely responsible for reviewing, approving, rejecting, and communicating the outcome of any refund or return request.
3. Submission of a request does not guarantee that a refund or return will be granted.
4. Only the Vendor or Event Organizer has the authority to approve or initiate refunds and returns for tickets and merchandise sold through the Platform.
5. NoReplay shall not be responsible for determining whether an attendee is entitled to a refund or return, and shall not be liable for any decision made by a Vendor regarding a request.
6. Refunds shall be processed to the original payment method used for the ticket purchase unless otherwise permitted by applicable law or agreed by the Vendor and attendee.
7. Unless otherwise required by law, any taxes, payment processing fees, transaction fees, convenience fees, service fees, platform fees, bank charges, mobile money charges, or other third-party costs incurred at the time of completing an order shall be non-refundable.
8. Accordingly, where a refund is approved, the attendee may receive only the ticket value less any applicable non-refundable taxes, transaction fees, processing fees, and third-party charges.
9. Any dispute regarding a refund request, refund amount, event cancellation, event quality, event delivery, or any related matter shall be resolved directly between the attendee and the Vendor.

By making payment, the Customer confirms that they have reviewed and accepted the nature, scope, and terms of the goods and/or services provided and waives any right to claim a refund directly from NoReplay. This policy applies to all transactions unless otherwise expressly decided at the Company's sole discretion.

If you have any questions about our Return and Refund Policy, please contact us:

• By visiting: www.noreplay.vip
• By email: hello@noreplay.vip