Refunds — overview
Whether you can refund depends on the event's refund policy and how close the event is. Here's what to expect when you request one.
The three refund windows
Each organizer sets their own policy. Most events look like this:
- Full refund period: usually until 7–14 days before the event. You get 100% of what you paid back.
- Partial refund period: typically 50% from the cutoff above until 1–2 days before the event.
- No refund period: from the partial cutoff to the event itself. The organizer keeps the money. (Resale is usually still allowed — see Reselling a ticket.)
Each event's specific policy is shown on the ticket detail page and on the cancel/refund modal before you click "Request refund". You always see the exact amount you'll get back before you commit.
💰 Money implications
Refund amounts are based on the face value of your ticket. The platform fee NoReplay collected is non-refundable on partial refunds (we still did the work of running the platform). VAT collected on the organizer's behalf is refunded with the face value.
How fast you get your money
See Refund timing by payment method for the per-method timeline.
What if the event itself is cancelled?
That's a different flow with a guaranteed full refund. See If an event is cancelled or postponed.
Requesting a refund
- 1
Find the ticket
Open My tickets and tap "Request refund". The window shows the refund amount you'd receive based on the event's policy and today's date. - 2
Confirm
You'll see the breakdown one more time and where the money goes (wallet vs original payment method). Tap confirm. - 3
Track status
We send a status URL — check it for live updates. Wallet credits land within seconds; provider reversals take a few business days.
