Help & support

How NoReplay works

Plain-English answers about every step of using NoReplay — buying, getting in, getting your money back. Each article calls out the money implications up front so you know what to expect.

Buying & getting your ticket

Buying tickets
What you'll see on checkout, payment methods, money breakdown.
Where's my ticket?
How you receive a ticket after a successful payment.
Group tickets
Buying tickets for a crew using a group wallet.

Using your ticket

How the rotating QR works
Why the QR refreshes every minute and what that protects against.
Check-in at the event
What happens at the door when staff scans your QR.

Money back

Refunds — overview
When you can request a refund, what you get back, who decides.
Refund timing by payment method
Wallet credit is instant; card and M-Pesa take 3–14 days.
If an event is cancelled or postponed
Automatic full refund — what you do, what we do.

Marketplace

Reselling a ticket
How buyer protection works for both sides, the platform fee, the price cap.
Auctions
Bidding, deposits, snipe protection, the winner-payment window.
Waitlists
Joining a waitlist when a tier sells out, and how openings get filled.

For organizers and vendors

Vendor bookings
How vendor revenue is reported, when you get paid, what NoReplay's cut is.

Still stuck?

Email hello@noreplay.vip with your order or ticket number — humans read the inbox.